Shipping / Returns
SHIPPING
Free standard shipping within Australia only for orders above $80.
$8.50 shipping cost Australia wide for orders under $80.
$15.00 shipping cost Australia wide for express post
We also ship internationally. To determine if we ship to your country with Australia Post, please enter your shipping address in the cart.
All items advertised are in stock and ready for dispatch. As a small business we often work at odd hours throughout the day and night and around our family needs. We want you to receive your parcel as soon as possible. We generally dispatch within 24-48 hours, but please bear with us during busy times and public holidays.
Shipping is via Australia Post and every parcel includes tracking. You will receive an email when your order has been processed and is with Australia Post for delivery. We make no guarantee on the time it takes to deliver your package through Australia Post. Express Post options are available within Australia only.
CLICK + COLLECT
We are happy to offer a click and collect service, with collection from Littlehampton, South Australia. This option is available at the time of placing your order. Please note, that the time and day of click and collect will be arranged with you personally via email after your order has been placed.
PAYMENTS
We offer online payments via Credit Cards, Paypal and Shopify Payments.
RETURNS
For hygienic reasons, we’re unable to accept returns unless the item is faulty. Should your order arrive damaged in the post, please contact us as soon as possible with a photo and a brief description of the issue - we’ll then take care of the rest. Each product undergoes strict quality assurance before being shipped. Our email address is lunaandmae@outlook.com
To help your earrings stay beautiful, we do not recommend that earrings are worn in the shower, or subject to water. We encourage earrings to be put on after make-up application, hairsprays and perfume! Although each pair is crafted from quality Stainless Steel findings, and built to last, they deserve the same care you'd give to anything you love.